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Gift Card FAQs

The Dean Group Gift Cards become subject to these Terms and Conditions upon purchase.

What type of card is the Dean Group Gift Card?
The Dean Group Gift Card is a prepaid card in euro (€). It’s not a debit or credit card and does not link to a bank account. Money must be loaded onto it at the time of purchase.
Where can I use the Dean Group Gift Card?
The gift card can be used for goods and services at all Dean Group venues across Ireland:
  • Hotels:
    • The Dean Dublin
    • The Dean Cork
    • The Dean Galway
    • The Leinster
    • The Mayson
    • The Devlin
    • The Clarence
    • Glasson Lakehouse
  • Restaurants:
    • Sophie’s Restaurant – Dublin, Cork and Galway
    • Elephant & Castle at The Mayson
    • Elephant & Castle at The Dean Galway
    • Layla’s Rooftop Restaurant
    • Jean-Georges Restaurant
    • Ryleigh’s Restaurant
    • Roberta’s Restaurant
    • Tomahawk Steakhouse
Are there any places where the Dean Group Gift Card is not accepted?
The Gift Card is not valid at Cleaver East (located in The Clarence) or Elephant & Castle locations outside The Mayson and The Dean Galway. The Gift Cards are not valid at Jean-Georges Restaurants outside of Ireland.
Can I get change back if I don’t use the full amount on my gift card?
No change will be given, but any remaining balance will stay on the gift card for future purchases.
Can I use my gift card for multiple transactions?
Yes, the gift card can be used as often as you’d like, provided there is sufficient balance. It can also be used alongside other payment methods and can be topped up online.
I purchased a gift card online, but my recipient has not received it.
In some instances, email providers can filter e-gift cards or receipt emails into your spam or promotions folder. Prior to contacting our support, please make sure to check if your e-gift card or receipt might be in your spam or promotions folder. In limited cases your email firewall may have prevented the delivery of your e-gift Card or receipt. If this is the case, please email info@thedeanhotels.com with your order details (recipient name, recipient email address, voucher value) and we will reissue.
What is the expiration date of the gift card?
Dean Group Gift Cards are valid for five years from the date of purchase. Any unused balance will expire and be forfeited after that time.
How do I check my gift card balance?
You can check your gift card balance, register, or top up your gift card online on our websites.
What is the minimum amount I can load onto a gift card?
The minimum load value for a Dean Group Gift Card is €10.
Can the gift card be replaced if it’s lost or stolen?
Unfortunately, lost or stolen gift cards cannot be replaced or refunded. Please treat your gift card like cash. If you register your gift card online, your balance can be protected and moved onto a new card. Please email info@thedeanhotels.com with details.
Is it possible to refund or exchange the gift card for cash?
No, gift cards are non-refundable and cannot be exchanged for cash. Purchases of gift cards can be refunded within 14 days, after which they become non-refundable.
What happens if my gift card is damaged or altered?
Gift cards that have been altered or damaged in any way will not be accepted at Dean Group venues.
I purchased a physical gift card but have not received it in the post.
The Dean Group uses the services of An Post for distribution of gift cards purchased online. Please note that postal delays are common during busy periods, so it is best to allow an extra few days for delivery.
Can I get a refund if I accidentally purchased a gift card for the wrong person?
Refunds can only be made within 14 days of purchase. After that period, gift cards become non-refundable. It’s important to check all details before purchasing. If you have entered incorrect details, please email info@thedeanhotels.com with details.
Are there any circumstances in which my gift card might be suspended?
In cases of suspected fraud or improper use, The Dean Group reserves the right to suspend or cancel a gift card without notice.
Who can I contact if I have more questions about the gift card?
For further questions, please review the full Terms and Conditions, or reach out to us at info@thedeanhotels.com.
Are these Terms and Conditions subject to change?
Yes, The Dean Group reserves the right to amend the Terms and Conditions at any time. The most current terms will always be available for review.
Can I use a Press Up Gift card at The Dean Group properties?
Please note that any Press Up Gift cards purchased after 5 March 2024 cannot be used in The Dean Group properties. These include: The Dean, The Devlin, The Mayson, The Clarence, Glasson Lakehouse, Butler’s Arms and The Leinster. Also included are hotel restaurants: Elephant & Castle at The Mayson and The Dean Galway, Tomahawk, Roberta’s, The Giddy Dolphin, Ryleigh’s, Sophie’s, Layla’s, The Curious Mister, The Jean-Georges at The Leinster, The Collin’s Club, Americana, The Bottle Boy, Bonnie’s, Peig’s.
Any Press Up Gift cards purchased prior to the 5th of March 2024 can still be redeemed at these locations given they are not expired. (Excluding The Leinster, The Collin’s Club and the Jean-Georges Restaurant.)